TROUBLESHOOTING: What to do if you haven’t received your KVTs yet

Kinesis Velocity Token (KVT) public sale and issuance has begun, after our pre-sale ended in the early hours of this morning. Over $50million worth of KVTs were sold during pre-sale!

Please note — KVTs are non transferable until the end of public sale — any attempt to transfer KVTs out of your wallet will incur a gas fee, even though the transfer will fail.

In some cases, if you have paid but not yet received your KVT/s, we are either awaiting documents for compliance from you or you have not yet provided us with a valid eWallet address. Please note, purchases can take up to five working days to process, depending on your payment method; although many are processed within 24 hours.

As is the case for most ERC20 tokens , your new tokens won’t be recognized unless your ERC20 wallet is set up for it.

Steps

To complete set-up and view your new KVTs, you can use MyEtherWallet.com or your MetaMask eWallet. Most of the steps you’ll need to follow will be similar to the ones below across various ERC20-compliant eWallets:

1. On MyEtherWallet.com, click on ‘View Wallet Info’ in the main menu
2. In answer to ‘How would you like to access your wallet?’ Select, ‘View w/ Address Only’.
3. Paste your wallet’s public address into the address field and click, ‘View balance’.
4. In the ‘Token Balances’ section, click ‘Add Custom Token’
5. Fill out the token details then click ‘Save’ when ready:
   Contract Address: 0x3a859b9ea4998d344547283c7ce8ebc4abb77656
   Token Symbol: KVT
   Decimals: 0
6. Once the above mentioned steps are completed, you will be able to see your KVTs.

For MetaMask

1. Launch and log into MetaMask

2. Go to the ‘Tokens’ tab

3. Click on ‘Add Token’ to see the token detail form

4. Fill out the token details then click ‘Add’:
Contract Address: 0x3a859b9ea4998d344547283c7ce8ebc4abb77656
Token Symbol: KVT
Decimals: 0

5. Once you hit ‘Add’, you will be able to see the balance of your KVTs and they will be added to MetaMask. Similarly, you can add any ERC20 token to MetaMask anytime.

If you are still having problems, please email sales@kinesis.money

For further information on our public sale, visit: https://kinesis.money/